The Mater Hospital is committed to caring for our community and supporting our patients through the COVID-19 pandemic. In response we have safeguards and precautions in place in line with advice from the Australian and State Government Department of Health.
We are closely monitoring, and proactively responding to the developments in Australia associated with novel coronavirus (COVID-19), working with both the Australian Government authorities and local public health units.
Please stay informed and get up-to-date advice from credible sources.
Information for Patients
Before coming to hospital please contact your treating specialist via phone or email before coming to hospital if:
- You have been diagnosed with COVID-19 or asked to isolate
- You are considered a high risk* contact of someone who has tested positive with COVID-19 in the last 7 days
- You have been tested for COVID-19 and are waiting to receive the results
- You have COVID-19 symptoms
Information for visitors
The Mater Hospital continues to focus on providing safe and compassionate health care for patients, their families and carers.
General Wards: Up to two (2) visitors at a time. Visiting hours are 10:30am - 8:00pm.
Visitors must wear a mask at all times. Children under 12 are not required to wear a mask. See below for additional COVID restrictions in place.
Maternity: Up to two (2) visitors* at a time. Visiting hours are 3:00pm - 5:00pm and 6:00pm - 8:00pm. Partners are permitted at any time.
*Siblings not included in number of visitors. Visitors must wear a mask at all times. Children under 12 are not required to wear a mask. Admittance to Special Care Nursery is open only to parents. See below for additional COVID restrictions in place.
In line with the healthcare visitation guidelines instituted by NSW Health on 25 October 2022. Visitors will be permitted, under the new changes, if they:
- Wear a surgical mask at all times while in the facility. Visitors under 12 years of ages are not required to wear a mask.
- Do not have any flu-like symptoms or other acute respiratory infection. Visitors with flu-like symptoms should not visit for at least 7 days and have a negative RAT before visiting.
- Are not high risk* contacts of someone who has tested positive to Covid-19 in the previous 7 days
*A high-risk contact is someone who has spent more than four hours inside a home, accommodation, premises or care facility with someone who has COVID-19.
Checking into our facility via the QR Code is no longer required.
An exemption to any of the above criteria may be permitted on compassionate grounds and on a case-by-case basis.
If the person you are wishing to visit is currently COVID-19 positive, your request will need to be clinically assessed and some additional precautions may apply.
When you enter the hospital, you will need to continue to exercise social distancing by keeping 1.5m from others and clean your hands regularly using soap and water or the alcohol-based hand rub provided.
All patients and visitors are strongly encouraged to download and read our information pamphlet on understanding and avoiding the COVID-19 virus: