Quality of care

Quality of care

Our accreditation 

Accreditation is one way we assure the community that we are doing our best to achieve exceptional care and service.

The accreditation process involves the ongoing review of our performance against national standards across a range of areas.

We regularly review and improve our processes and services to ensure that we continue to comply with these standards.


The National Standards and Accreditation

All Australian health services are required to be assessed under a national accreditation program coordinated by the Australian Commission on Safety and Quality in Health Care.

The program requires that health care providers meet 8 minimum standards: National Safety and Quality Health Service (NSQHS) Standards.  These standards are designed to maximise patient safety and quality and include:

  1. Clinical Governance
  2. Partnering with Consumers
  3. Preventing and Controlling Healthcare-Associated Infection
  4. Medication Safety
  5. Comprehensive Care
  6. Communicating for Safety
  7. Blood Management
  8. Recognising and Responding to Acute Deterioration

Australian Council on Healthcare Standards

To further ensure that we are delivering high quality services, we have elected to be assessed against another 5 standards established by the Australian Council on Healthcare Standards. These additional standards cover:

  1. Service delivery
  2. Provision of care
  3. Workforce planning and management
  4. Information management
  5. Corporate systems and safety

Our infection prevention strategy

Our infection prevention systems are designed to minimise the risk of health care-associated infections. Standard precautions are designed to protect patients, staff and visitors from health care-associated infections. All staff members are educated about standard precautions, and are required to complete regular educational updates to maintain our standards.

You can read more about our infection prevention strategy here.