"As I reflect on 2024, I want to express my heartfelt thanks to the St Vincent’s Private Hospital Victorian team for all that we have accomplished together over the year. Your dedication and hard work have made a significant impact across our four hospitals in East Melbourne, Fitzroy, Kew, and Werribee.
In East Melbourne, we made significant improvements to our facilities, including major renovations to the Central Sterile Supply Department and Café 1934, enhancing the experience for patients, staff, and visitors alike. At Werribee, we expanded our services with the addition of a new ward, allowing us to better serve the growing needs of the west. Meanwhile, our Kew hospital achieved outstanding patient
experience results, consistently hitting and even exceeding the Net Promoter Score target of 80 on multiple occasions.
Our commitment to compassionate care touched the lives of more than 60,000 inpatients, and we were privileged to support families with the delivery of 2,001 babies. Seventeen dedicated Consumer
Representatives worked alongside us across various hospital committees, ensuring that patient voices were heard. Additionally, our amazing team of Volunteers provided invaluable support to both patients and staff at each of our sites.
In 2024, we saw a continued growth in the number of patients identifying as Aboriginal and/or Torres Strait Islander, with 433 admissions. Our patient population’s diversity is further reflected in the fact that 24% of patients were born outside of Australia, and 6% have a preferred language other than English. In response to this diversity, we’ve expanded our offerings, increasing the number of translated information brochures and enhancing cultural support services to better meet the needs of all our patients.
I am incredibly proud of our team and everyone who forms part of the extended St Vincent’s Private Hospital Victoria family. The 2024 Quality of Care Report offers a glimpse into some of our many
accomplishments, and I hope you enjoy reading the stories that reflect our collective journey over the past year."
Janine Loader, Regional CEO, St Vincent’s Private Hospitals Victoria
