The unassuming, hardworking team on Floor 6 at Brisbane Private won St Vincent’s Enhance our Impact: Patient and Resident Care award for the Private Division and was a finalist in the organisation's national awards.

Marlena Kussrow, Brisbane Private’s General Manager/Director of Clinical Services says the team was awarded for its commitment to compassionate, person-centred care.

“This team look after some of the hospital’s most vulnerable, long-term patients,” Marlena said.

“Many of these patients come from diverse backgrounds, have little or no family support and a significant number are waiting for nursing home placement under the Adult Guardian scheme.

“Despite the challenges they face, the team has created an environment where patients feel safe, valued, respected and genuinely cared for, which has been heartwarming to see.

Recognising the unique challenges faced by patients with cognitive impairment, the team has embraced innovative and person-centred approaches to care. They have actively sought opportunities to redesign their ward environment to better meet the needs of this growing patient population. This includes thoughtfully incorporating donated resources such as handbags, sensory and activity boards, therapeutic cats, puzzles, and other visual and tactile tools to promote engagement, comfort, and familiarity. 

“These resources encourage meaningful activity, stimulate memory and cognition, and help reduce anxiety and distress for patients experiencing confusion or behavioural symptoms associated with dementia,” Abi added.

The team also makes use of wall projectors, diversional therapy activities, and sensory interventions to enhance patient wellbeing. These enjoyable initiatives also help reduce agitation and improve the overall patient experience.

Opportunities to reduce environmental stressors that can be particularly challenging for patients living with dementia have also been identified, with plans to develop a lower-stimulation ward environment on weekends. The team is also exploring the benefits of wearing coloured scrubs, noting that patients with dementia may respond more positively to bold, calming colours rather than dark or visually busy uniforms. 

Oli Steele, State CEO Queensland Private Hospitals congratulated the team on their 

many achievements.

“Caring for patients with complex medical, cognitive and social needs can be challenging yet the team on Floor 6 are always focused on compassion and ways to further improve the patient experience, advocating for those who are unable to advocate for themselves. We are really proud of the difference they are making in caring for this group of patients.”