Interpreter services

Our interpreters play an important communication role

St Vincent’s Private Hospitals offer a wide range of interpreter related services, for details of the interpreter services at your local St Vincent’s Private Hospital, click here.


When English is not your first language, we’ll provide an interpreter to help you

Patients, their families and carers who do not speak English as a first language (or who are hearing impaired) can request a professional interpreter during their hospital stay.

An interpreter will help you to understand what a staff member is saying, help you to ask questions and ensure that you get accurate information.

While family members may be able to interpret for you, it’s important to have an independent interpreter. That way you can be clear about your medical rights and options while ensuring that your confidentiality is respected.

You can request an interpreter when you fill out the hospital pre-admission form, or ask for one at any time during your stay.

We have interpreters available 7 days a week.

Italian:

HA BISOGNO DI UN INTERPRETE?
L’ospedale offre un servizio interpreti gratuito e confidenziale. Chieda al Suo medico o alla Sua infermiera di organizzarLe un interprete

Spanish:

¿NECESITA UN INTÉRPRETE?
El hospital le ofrece un servicio de intérpretes gratuito y confidencial. Por favor, solicite a su médico o enfermera que lo organice.

Greek:

ΧΡΕΙΑΖΕΣΤΕ ΔΙΕΡΜΗΝΕΑ;
Tο νοσοκομείο παρέχει δωρεάν, εμπιστευτική υπηρεσία διερμηνείας. Παρακαλείστε να ζητάτε από το γιατρό ή νοσοκόμο σας να κανονίζει διερμηνέα για σας.

Croatian:

TREBA LI VAM TUMAČ?
Bolnica pruža besplatnu i povjerljivu službu tumača. Molimo vas, upitajte vašeg liječnika ili medicinsku sestru da vam to organiziraju.

Serbian:

ДА ЛИ ВАМ ТРЕБА ПРЕВОДИЛАЦ?
Болница пружа бесплатне, поверљиве услуге преводиоца. Замолите свог лекара или медицинску сестру да вам обезбеде преводиоца.

Vietnamese:

QUÍ VỊ CÓ CẦN THÔNG NGÔN VIÊN KHÔNG?
Bệnh viện cung cấp dịch vụ thông ngôn miễn phí và kín đáo. Xin yêu cầu bác sĩ hay y tá sắp xếp thông ngôn viên cho quí vị.

Traditional Chinese:

您需要傳譯員嗎?
本醫院提供免費而保密的傳譯服務。請要求您的醫生或護士為您安排傳譯員。

Turkish:

TERCÜMANA İHTİYACINIZ VAR MI?
Hastanemiz ücretsiz ve gizlilik ilkesine bağlı tercümanlık hizmeti sunmaktadır. Doktorunuz veya hemşirenizden size bir tercüman temin etmelerini rica ediniz.

Somali:

MA U BAAHAN TAHAY TURJUMAAN?
Isbitaalku wuxuu bixiyaa adeeg turjumaan oo lacag la’aan ah, qarsoodina ah. Fadlan weydii dhaqtarkaaga ama kalkaaliyahaaga inay turjumaan kuu ballamiyaan.

Arabic:

هل أنت بحاجة إلى مترجم
تقدم المستشفى خدمة ترجمة مجانية وسرية. الرجاء الطلب من طبيبك أو الممرضة
الترتيب لمترجم لأجلك.

Our interpreters

At St Vincent’s Private Hospitals we use only accredited or recognised health care interpreters who are fully compliant with our patient confidentiality policy.

Types of interpreter

Please check your relevant hospital below for their specific services. **Not all services are available at all hospitals.

During your hospital stay you may be offered:

  • A face-to-face interpreter. This means the interpreter is in the room with you and the doctor, nurse or other staff member.
  • A telephone interpreter. This means the interpreter is on the telephone while you are with the doctor, nurse or other staff member
  • Qualified Auslan (sign language) interpreters are available if you have impaired hearing

What’s the difference between an interpreter and a translator?

An interpreter is a person trained in translating the spoken word whereas a translator is used for translating written text.

In hospital we use interpreters to enable you and the staff to communicate clearly with each other.

Disclaimer

This information is of a general nature, which may not be relevant to you. Any surgery or invasive procedure carries risk. We encourage you to speak with your doctor about your condition.

Find a hospital near you offering interpreter services

If English is not your first language and/or you have difficulty reading, writing or understanding English, we can arrange an interpreter to help you. Please let our staff know if you are having trouble understanding the information that is provided to you about your care. Interpreter services are available at no cost to the patient and may be provided in person or via phone.

Contact Us
If English is your second language or you have trouble understanding the information that is provided about your treatment and recovery, we can arrange for an interpreter to help you.

Contact Us
If English is your second language or you have trouble understanding the information that is provided about your treatment and recovery, we can arrange for an interpreter to help you.

Contact Us
If English is not your first language and/or you have difficulty reading, writing or understanding English, we can arrange an interpreter to help you. Please let our staff know if you are having trouble understanding the information that is provided to you about your care. Interpreter services are available at no cost to the patient and may be provided in person or via phone.

Contact Us
Interpreter services are available if you need extra help to understand your health care options and make informed choices.

Contact Us
If English is your second language or you have trouble understanding the information that is provided about your treatment and recovery, we can arrange for an interpreter to help you.

Contact Us
The Mater Hospital is a leading private hospital renowned for its quality care and compassion. We take a holistic approach to healthcare and acknowledge the uniqueness of every patient to create a healing environment that is second to none.

For over 105 years we have worked in partnership with our patients and their families. Our experienced team of healthcare professionals, care givers and support staff are equipped to provide the highest level of therapeutic, medical and surgical services. Our facilities include 15 operating theatres, cardiac procedure rooms and an endoscopy suite, ensuring our staff can work together effectively for your safety, wellbeing and recovery.

While you’re in hospital, your health care team will visit you regularly to discuss your progress. Please let our staff know if you or your family member would like an interpreter to translate what the team are saying during their visits.


Contact Us
If English is not your first language and/or you have difficulty reading, writing or understanding English, we can arrange an interpreter to help you. Please let our staff know if you are having trouble understanding the information that is provided to you about your care. Interpreter services are available at no cost to the patient and may be provided in person or via phone.